Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of La Dagiba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent finishes and quality, color same as the photo, recommend a 100%
Fast shipping to the US. Great quality and size. It did arrive a little banged up from shipping, but it was an easy fix and works great. Recommend the product and store.
Good quality product, well made finishes with a good internal space and the zipper looks very good (cart and rail).
The article is equal to the one shown in the photos, good material and good construction. It is ideal for travel by its size, has enough space to store several things. I totally recommend it!
Cool casket, it is convenient to take with you on a trip. Color as in the photo.
It has some glue details but for the price it's very good and I get there fast
Fast shipping to Chile, less than a month, well packed and no odors, exact to description and very good quality
The box is good. There is no smell, it is made neatly enough, the hammer works fine. The dimensions did not measure, but the difference from 10 cm if there is, then in millimeters. Served as a gift, the owner liked it. I drove to Nizhny Novgorod in 12 days in a combined parcel. It was wrapped in a purpous film inside a purpous postal package, which made the road carried without complaints. I took with a good discount on the action, so I'm more than happy.
They are so cute and look very sturdy / durable. The zipper slides smoothly and the inserts don’t look deformed. Very very pleased! Going to give these as gifts to my sisters! (Hand in pictures is for size reference)
It arrived in exelent state, it is small but serves, I arrive in a week and a half to two weeks, the shipment arrived super fast, I recommend.
Loved. Super beautiful and well made, have arrived super fast.
The casket came quickly, for which special thanks! But I'm disappointed, the photo shows that the lid is worn in two places, although it was packed well. hooks inside are different, for a gift will not go, on wildberris ordered like, but more expensive, so the quality is higher. opened a dispute, will return part of the cost!
Exactly as shown in the image, petty and practical. The color is correct
The casket came quickly, pretty, miniature. Gave the child under earrings, chains. Everybody's there.
I loved to travel!! Happy with my purchase, like s description by the store
The casket is not bad, but not perfectly made. Some of the details are unevenly glued inside. Outside OK. Bought for travel, I hope that it will serve. Sent, delivered quickly. Thank you store!