Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of La Dagiba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful earrings and such good material. Arrived quickly and was well packaged. :)
Arrived very quickly and is so beautiful. I had a slightly difficult time threading the chain through my ear at first, but once I got it going it was fine. I love the way they look
In love! It's super adjustable to every ear and just beautiful! Everyone had a say about it
One of the earrings arrived broken. I'm updating my review, once I contacted the seller they responded immediately and they are sending a replacement right away.
These earrings are absolutely beautiful! They fit well and look really nice with any get-up. Their customer service is amazing, also. I had an issue with my order and, without delay, they shipped me another set. Thank you so much!
Order took quite a while to arrive but was good quality & as depicted when it did.
These are the most comfortable cuffs and threaders I’ve ever worn. Usually the cuffs irritate and annoy my ear after a while but I can’t even feel these after wearing them for hours. Not to mention that these are the cutest earring ever and the style is exactly as shown.
I loved 🥰
Absolutely stunning!!! A little hard to pull through but it eventually worked through.
Arrived very quickly and is so beautiful. I had a slightly difficult time threading the chain through my ear at first, but once I got it going it was fine. I love the way they look
So cute and lightweight. I’ve only wore them out once and I got so many compliments. Absolutely in love with them.
i love the way it feels/looks! now i need outfits to match xD
These are beautiful earrings. Had some shipping problems but their customer service was excellent! Can’t wait to wear this beauties out on date night!
Love them! Shipping was quick and I get tons of compliments!
Super cute!!!
Aaaah loved!!! Excellent mug, the magnetism is accurate and strong! The cover and seals and the base is slip! For rechargeable, not spent with batteries! RS
I had bought these but accidentally left them when I went on vacation so I bought another pair and unfortunately one of them broke :/ but they were super helpful at getting me another one! She told me what I needed to do and just had exceptional customer service!! Definitely buying from her again! Absolutely love these!!
The earrings came quickly and they were exactly what I wanted!!!
Very pretty. My niece will love it. Fast shipping and earrings are undamaged. Very happy with the purchase.
Great kitchen utensil. It stirs very well. Fast delivery.
Love it got a lot of complements.
Very pretty I must say :)