Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of La Dagiba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely, bought for my prom
I love this earring! it's quirky, pretty, fun, sturdy, easy to put in and comfortable I love it! thank you so much
My girls loved these earrings!
Good quality. Exactly what I was looking for and they look great. I also have sensitive ears and I have had no issues with these. Would recommend. Thank you!
Pretty earrings just as described thank you!
These sterling silver earrings are of the finest quality. Although they have a delicate look they are very well made. I purchased two sets of earrings with different designs for my twin nieces. They are going to fall in love with these earrings as soon as they open the boxes. Super great customer service.
such beautiful earrings that wind around your ear lobe. Really love them. thank you.
I love these, but I have lost one thanks to my cat. It is tricky to fit but once in is secure and looks nice.
I misread and ordered the incorrect thing but theyâre still very pretty
Beautiful jewellery and amazing customer service
Love these earrings! Beautiful bespoke design
Lovely but very fiddly to fasten the ball to stop earrings falling out
Absolutely perfect thank you xxx
Lovely little earrings. My daughter can't wear studs and i dont like hoops so this is a great compromise between both styles
Lovely earrings, quick delivery. Looking forward to give as a Christmas present.
Most comfortable earrings ever. They arrived faster than expected as well.
Lovely jewellery - just doesnât sit right in my ears. Tricky to put in
Very cute earrings. My daughter loves them!