Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of La Dagiba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In love thank you so much!
These were the perfect gauge and length but I found that the hearts were a little heavy/big and would flip downwards and not stay upright. Other than that the jewelry was really high quality and the seller was very nice in accommodating to my needs! I would buy again from this shop
Jane was so lovely and helped so much with my order! I only got mine pierced around 5 months ago and ended up being allergic to the ones the piercer used. Eric guided me to what would be best and what I should avoid, which was so wonderful of him. thankyou so much! the jewellery is so pretty and I'm so excited to wear them
Shipping took almost two weeks but I LOVE THEM!!!
Super beautiful good quality just the hearts flop down maybe it just my nipple piercing but over all super cute and I love the shine!!!
Very good quality! The hearts are so shiny and it’s very light weight. It’s very comfortable and was super easy to put on :) I will be buying more for sure
Much was very happy when they arrived, couldn't wait to change the piercings🥰
Soooo pretty I’m in love!!! Been looking for someone who can make my size !! Will definitely be purchasing from you again thank you 💕💕
i love them they look exactly as shown in the picture, the seller is really nice i recommend buying from this shop !!!
Thanks to Jane for sending my address back to the postal service! You've been great! I can't wait to put them 😍😍
Perfect!!!! I loved my new jewellery!!!!
They’re so pretty and got here really quickly!!
only received one bar when i originally ordered two, and the seller was so nice about sending me the 2nd one. both came in really quickly!
fabulous jewelry! I love my little hearts
Very very high quality. I love them. They’re not heavy either!!
Super cute and high quality! Came in great time!
the wrong item was sent to me, but the seller was very kind about it and sent the right product to me right away. It arrived earlier than expected which was a bonus. The heart jewelry piece looked identical to the picture and it's very beautiful. It's my first day wearing it, so I'm still testing out the tarnish or allergy sensitivity, but so far this product is a trusted seller and I am very happy with my purchase. update july 10th: I have not had any irritations! definitely recommend this piece!