Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of La Dagiba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box in which the earrings came looked very cute and was ideal as a gift! Top quality, I would definitely buy them again.
Article is like in the pictures, beautiful and pleasantly light. In any case, buy :) again
These earrings are absolutely amazing!!!! They came really quick and the owner was so sweet to talk to along the way, the quality is amazing! My new favorite pair ever!!! (´∩｡• ᵕ •｡∩`)
Came early and they’re cute! The box was pretty beat up but the earrings were in a metal container so it didn’t affect them at all!
these are soooo beautiful!! Very well made also!! I cannot wait to gift these this Christmas
Edit: The seller was kind enough to offer to send another one after my review. I received the earrings and they look exactly as advertised. I think the bigger pink-framed box (left) that came with the second shipment may have helped preserve the curl of the earring. Thank you! Original Review: The package came quickly, but the quality of the earrings weren't as great as I'd like them to be. The metal rod of one of the earrings wasn't as curled and rounded as the other one and by the time I used the earrings for the second time, the plastic clip-on broke off from the earring.
The item was just as cute in person as it was on the website. I love the simplicity cute style of it.
I can't even explain how beautiful these are. They got shipped out fast and they were delivered shortly after. I'm so in love 🥺
These are absolutely beautiful and the shipping was faster than expected. Thank you !
I bought the pair on the left and I absolutely love them, they even have heart-shaped petals!!!! AH 10/10 would definitely shop there again
They are super cute, I love them!! They came fairly quickly.
my daughter loves them. they're beautiful. got the short ones for her and it's perfect. quick shipping. will be back.
I love how the earrings look, I wear them whenever I can. so cute!
Great quality, beautifully made and matched the description and pictures perfectly. Overall a great buy.
The earrings are so pretty, and they were packaged really nice. Thank you.
These earrings are AMAZING. I love them so much!