Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of La Dagiba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wore them yesterday and they are stunning! Exactly what they look like in the picture
I am happy with the pin I got from them. the quality is great, not too shiny nor dull, and most importantly it fits very well with my ear. They surely adds charm to the person who wears it. As I was afraid that the pin does not match my ear size, I dropped them a message and they responded very fast and provided quality follow-up. Nice Job!
Perfect for spring, cute and beautiful
Beautiful earring, looks lovely when wearing it.
Super pretty, well made, and came in the mail fast. Love them!!
exactly as pictured and surprisingly fast shipping
It’s super pretty and exactly like the picture. I’m super excited to wear it!
Just as pictured, very easy to wear.
I love the quality. :) It arrived earlier than I expected, so it was a very nice surprise.
Even better in person! I love the earring, It seems like great quality, look stunning, and I had great service! I would totally shop here again!
Nice quality. Seems sturdy. Very cool piece.
Nice pair, arrived pretty fast <3
Same as the photo
These have honestly became one of my new favorite pair of earrings. I got so many compliments from people about them.
This is really pretty. Looks just like the picture.
Gorgeous and super dainty..Will most likely be ordering another to stack with the first.
Earring is amazing. Fits really well
Very beautiful set of earrings!!
Nice quality. Seems sturdy. Very cool piece.
It is absolutely gorgeous! It's super comfy and not heavy at all. It shines beautifully in the light and are hands down my new favourite earrings
It’s super pretty and exactly like the picture. I’m super excited to wear it!
They are really very cute, light. I recommend them. Very elegant.han expected super fast shipping and delivery
Super cute earrings!! can't wait to wear them out!!
Beautiful!
I am happy with the pin I got from them. the quality is great, not too shiny nor dull, and most importantly it fits very well with my ear. They surely adds charm to the person who wears it. As I was afraid that the pin does not match my ear size, I dropped them a message and they responded very fast and provided quality follow-up. Nice Job!